Q. Are there any hidden costs when I make a purchase?
A. There are absolutely no hidden costs. We will never hide any cost from you. The price and charges mentioned in your order summary are final.
Q. What is COD (Cash On Delivery)?
A. Cash on Delivery (COD) allows you to pay for your order with cash at the time of delivery. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page. COD charge may be applicable on certain products. You will be able to see on the payment page about the extra charge you will have to pay in case of COD orders.
Q. What is the process for Cash On Delivery (COD) purchase?
A. When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product. yzcollections offers Cash on Delivery option for most of the orders below Rs. 40000 for most delivery addresses.
Q. What do I do if product received is different from the description on yzcollections.com?
A. If you receive a product that is different from the description on yzcollections.com, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we'll arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.
Q. Is there any item not eligible for return / replacement?
A. All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
- Items that have been worn/washed/soiled
- Innerwear, lingerie cannot be returned on account of hygiene
- Products which were sold as combos/sets, are not eligible for return/replacement as individual items
- Face washes,creams, shampoos cannot be returned on account of hygiene.
- Seal open branded electronic items cannot be returned in case of not being happy with the product as they can't be resold
- In case of branded electronic items, brands' return, repair and replacement policy will apply
- All final discretion lies on yzcollections.com
Q. Do I need to pay the courier company to send my product back? Will I get the money back?
A. If we arrange the pick up of your product, you don't need to pay anything.
In case we are unable to arrange a reverse pickup for you, we'll inform you and request you to return the product via any other courier. We will refund the amount the full courier amount up to Rs. 100
Q. Why was my order cancelled?
A. Your order may have been cancelled because of any of the following reasons:
- Non-availability of the product(s)
- Inaccuracies or errors in pricing information
- Problems identified by our fraud detection department